Terms of use - Movaert

Opening hours

Tuesday from 1.30 p.m. to 6.30 p.m.
Wednesday to Saturday from 8 a.m. to 6.30 p.m.
Sunday and public holidays from 9 a.m. to 4 p.m.
We are closed on Monday and Tuesday mornings.

Company Information:

Florist Movaert

Chaussée de Stockel  290

1200 Woluwe-Saint-Lambert


Article 1: General provisions

The seller’s e-commerce webshop offers its customers the opportunity to purchase the products from its webshop online.  These General Terms and Conditions (“Terms”) apply to any order placed by a visitor to this e-commerce webshop (“Customer”).  Additional terms and conditions of the Customer are excluded, unless they have been expressly accepted in advance, in writing.

 Article 2: Price

All prices quoted are expressed in euros and, unless otherwise stated, include VAT.  If delivery, reservation or administrative costs are charged, this will be stated separately.

The price statement refers exclusively to the articles as described verbatim.  The accompanying photos are decorative and may contain elements that are not included in the price.

 Article 3: Offer

Despite the fact that the online catalog and the e-commerce webshop are compiled with the greatest possible care, it is still possible that the information provided is incomplete, contains material errors, or is not up-to-date.  Obvious mistakes or errors in the offer are not binding.  The seller is in no way liable in the event of manifest material errors, typesetting or printing errors.  If the Customer has specific questions about, for example, sizes, colour, availability, delivery time or delivery method, we request that the Customer contact our customer service in advance.

The offer is valid while stocks last and can be adjusted or withdrawn at any time.  The seller cannot be held liable for the unavailability of a product.

 Article 4: Online purchases

The Customer has the choice between bank transfer or credit card as payment methods.

The seller is entitled to refuse an order due to a serious shortcoming of the Customer with regard to orders in which the Customer is involved.

 Article 5: Delivery and execution of the agreement

Any visible damage and/or qualitative shortcoming of an article or other shortcoming in the delivery must be reported by the Customer without delay.

The risk of loss or damage passes to the Customer as soon as he (or a third party designated by him, who is not the carrier) has taken physical possession of the goods.

We do our best to deliver as soon as possible (within 24 hours) unless otherwise requested by the customer, however, this is only possible for flowers and plants.  With gift items, this term can sometimes increase to a maximum of 2 days, although of course we do our best to have this delivered as soon as possible

 Article 6: Retention of title

The delivered items remain the exclusive property of the seller until full payment by the Customer.

 Article 7: Right of withdrawal

The provisions of this article only apply to Customers who purchase items online in their capacity as consumers.

The consumer has the right to withdraw from the agreement within a period of 14 calendar days, unless otherwise specified, without stating reasons, given that the right of withdrawal applies to the good or service ordered by the customer.  In order to exercise the right of withdrawal, the Customer must inform the seller in a timely manner by means of an unambiguous statement (e.g. in writing by post or e-mail) of his decision to withdraw from the contract.  The Customer must immediately return or hand over the goods after his decision to withdraw from the contract.  The direct costs of returning the goods will be borne by the Customer unless otherwise agreed.

If the returned product is in any way diminished in value, the right is reserved to hold the Customer liable and to claim compensation for any loss in value.  Only items that are in the original packaging, together with all accessories, instructions for use and invoice or proof of purchase can be returned.

In the event that the contract includes the provision of services and if the Customer has requested that the provision of services be started during the withdrawal period, the Customer shall pay an amount that is proportional to what it was at the time when he informed us that he  the contract has already been delivered, compared to the full performance of the contract.”

 Article 8: Warranty

Under the law of 21 September 2004 on the protection of consumers in the sale of consumer goods, the consumer has legal rights.  This legal guarantee applies from the date of delivery to the first owner.  To invoke the warranty, the Customer must be able to present proof of purchase.

The (commercial and/or legal) warranty never applies to defects that arise as a result of accidents, neglect, falls, use of the item contrary to the purpose for which it was designed, non-compliance with the instructions for use or manual, adjustments or  changes to the item, heavy-handed use, poor maintenance, or any other abnormal or incorrect use.

 Article 9: Sanctions for non-payment

Without prejudice to the exercise of other rights, in the event of non-payment or late payment from the date of default, the Customer will owe interest on the unpaid amount by operation of law and without notice.  Without prejudice to the foregoing, the right is reserved to take back the items that have not been paid (in full).

 Article 10: Infringement of validity – non-renunciation

If any provision of these Terms is held to be invalid, illegal or void, this shall in no way affect the validity, legality and applicability of the other provisions.

The failure at any time by the seller to enforce any of the rights set forth in these Terms, or to exercise any right hereof, shall never be deemed a waiver of such provision and shall never affect the validity of such rights.  .

 Article 11: Change of conditions

These Terms and Conditions are supplemented by other terms and conditions explicitly referred to, and the seller’s general terms and conditions of sale.  In the event of any contradiction, these Terms and Conditions shall prevail.

 Article 12: Applicable law

Belgian law applies.  The courts of the Seller’s place of residence have jurisdiction in legal disputes.  The Seller can also contact the ODR platform.