Any visible damage and/or qualitative shortcoming of an article or other shortcoming in the delivery must be reported by the Customer without delay.
The risk of loss or damage passes to the Customer as soon as he (or a third party designated by him, who is not the carrier) has taken physical possession of the goods.
We do our best to deliver as soon as possible (within 24 hours) unless otherwise requested by the customer, however, this is only possible for flowers and plants. With gift items, this term can sometimes increase to a maximum of 2 days, although of course we do our best to have this delivered as soon as possible.
